Business Process Quality Management †Free Samples to Students

Question: Discuss about the Business Process Quality Management. Answer: Introduction This report is based on the business case of Maroondah Hospital, which is a metropolitan teaching hospital providing services like emergency medicine, general and specialist medicine, general and specialist surgery, critical care services, ambulatory and allied health. This paper focuses on the general medical process that a patient has to undergo in any normal hospital. In this report, the discussions are carried out on background of the business and assumptions on business conditions. Further, the analysis is done on the existing business process of the hospital to determine the key issues and problems that are being faced by the business. For better understanding of the business processes of Maroondah hospital, a level 1 model is developed with the use of BizAgi Modeler. The business process model helps to determine the opportunities that the hospital will have upon addressing the identified issues or problems (Goedertier, Vanthienen and Caron 2015). The recommendations are also p resented in a section to provide an overview of the changes that can be implemented in the hospital to improve the existing business processes. Business Background and assumptions Maroondah hospital is situated in Ringwood East. It is a metropolitan instructing doctor's facility that gives administrations including crisis prescription, general and pro medication, general and authority surgery, basic care administrations, walking and partnered wellbeing. This case concentrates on the General Medical process which is the procedure that a patient needs to experience at a typical doctor's facility. Every patient's visit is considered as a case, which begins with the patient's permission and finishes when the patient is released. Every patient has an individual patient record. The procedure comprises of a progression of undertakings, for example, conclusion, tests and medicines (Jeston and Nelis 2014). The errands are performed by different asset bunches in the healing facility: specialists, test specialists, advisors, receptionists and calendar organizers. The objective of the usage is to delineate authoritative learning, clinical data and restorative information to a work process definition, with the goal that the action can be overseen all the more effectively, and data indexed for future reference. The objective of the general restorative process is to give high caliber and cost-proficient patient care. As it were, to treat more patients with less cost in a similar day and age without relinquishing the nature of care. Discussion on the issues and opportunities The major problem that is being faced by Maroondah hospital is high demand with the increase of population in the eastern suburbs. The first procedures are not scaling up to take care of the higher demand. There are some significant issues which should be illuminated in the present framework, for example: Low productivity is the most detectable issue. Here and there the sitting tight time is horrendous for patients, and furthermore delays in getting test comes about and pointless tests. As the procedures include a wide range of interior units and outer associations, correspondence is a major issue. To guarantee prompt analysis requires abnormal state joint effort among these substances and this is in some cases hard to oversee. Disease administration should be improved in view of the utilization of Electronic Patient records. The procedure begins with an assistant enlisting the patient at the front work area took after by a calendar organizer making an arrangement for an underlying finding. The analysis is done by a specialist who will choose what to do with this patient. Besides that the patient does not require any assistance or would not benefit from outside intervention, the patient will be discharged, making the procedure end (Alotaibi 2016). In the event that the specialist supposes another person can additionally help the patient, he/she is alluded to a specialist with other aptitude. In the event that the patient's side effects are not clear, the specialist will recommend additionally tests before making any further determinations. There are a wide range of sorts of tests (e.g. biochemical tests, visual tests, and capacity tests). The tests are done by different specialists, with the test outcomes being sent to the specialist for the subsequent finding. The specialist may choose to discharge the patient, counsel other restorative professionals or masters, ask for additionally tests or endorse proper treatments/medications. There are numerous decisions accessible to the specialist, for example, drug, surgery, radiotherapy, and physiotherapy, all of which are taken care of by a scope of therapeutic staff (Reijers, Mendling and Recker 2015). Following treatment, a forecast is planned in view of the consequences of the treatments. For any analysis, test or treatment, an arrangement must be made beforehand by the schedule planner. The above figure illustrates that there are four process layers in the business of Maroondah hospital such as organizational, functional, information and product or services. The organizational layers comprises of the decisions that are being taken by management of the organization. The functional layer involves the operations that are carried at the management level of the organization. The product or service layer consists of the services being offered to the patients visiting the hospital. The information layer has a major role to play in the business as this layer is responsible for handling of the patient information. The major issue that has been identified in context to the business processes of the hospital is that the patients often have to wait for long time to obtain their test results and there is also communication gap as there is involvement of internal as well as external organizations in the hospital. The main opportunity that can be gained by the organization upon addressing the identified issues is improvement of the quality of care being provided to patients (Rospocher, Ghidini and Serafini 2014). The resolution of issues in context to the case of Maroondah hospital will help to achieve map the patient data to electronic patient records so that it becomes easy to keep track of the patient history or previous treatment and the preferred doctor. The assumptions that have to be considered in context to the business processes of the hospital is redesigning the processes. The assumptions that have been made for implementing the process redesign project as illustrated below: Guidelines have been prepared in a proper structured format. Processes are modelled considering the guideline and decision rules. Patient data is mapped with Electronics patient records. Resources are properly organized for completion of tasks. Recommendation The process redesign project have to be done by following various steps as illustrated below: Proper identification of the priorities based on requirements in context to the business processed of the hospital. Feasibility study have to be carried out along with analysis of stakeholders associated with the business. The issues that will have an impact on the decision of management have to be taken into consideration. Identification of the priorities and requirements The requirements of Maroondah Hospital have to be identified properly by conducing face to face meeting or personal meetings with the management prior to redesigning of the existing processes (Wang, Indulska and Sadiq 2014). The identified requirements have to be prioritized in an organized manner so that the redesign project complies with requirement of the hospital. A feasibility study have to be conducted to determine capability of the process redesign project along with cost and benefits before allocation of financial resources (Van Der Aalst 2013). The feasibility analysis will help to determine whether the needs of the business can be fulfilled with the process redesign project. The analysis of stakeholders is an essential factor for the success of any project hence there is a need to conduct this analysis in context to this particular process redesign project. The stakeholder analysis will help to determine the exact requirements of the client and the views of associated stakeholders with the project. The issues that may arise from the process redesign project needs to be addressed carefully so that it does not have an influence on the decisions of management for the process redesign project. There is a need to implement a change management plan for handling the changes that will occur in business due to the process redesign project. Conclusion From analysis of the existing processes of Maroondah hospital, it can be said that there is a need to redesign the business processes within the organization for providing high-quality and cost-efficient patient care. The business processes that are existing in the organization somewhere lack in providing the quality of care that is expected from the hospital. 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